Refund & Exchange policy:
We regret to inform you that refunds are not accepted as part of our refund and exchange policy. If there is any problem with the packaging or if you have concern about the condition of your item upon delivery, please reach out to our customer service team immediately. We will work diligently to resolve any issues and ensure your satisfaction with your purchase.
Fresh fruits:
We do not accept cancellations for orders containing fresh fruits. Due to the perishable nature of these items, orders are processed promptly to ensure the freshness and quality of our products. Once an order is placed, it cannot be cancelled
If you have any questions or need assistance, please don’t hesitate to contact our customer service team at +6011-4047 7595 or email us at [email protected]. Our team is available Monday – Friday, 8.45am – 5.45pm. We’re here to help! Thank you for choosing Petals & Chocs
Proof of purchase:
Customers must present both the details and proof of purchase to our Customer Service Team when making an inquiry.
