Terms of Service

An order is confirmed once payment has gone through and you see the order number. Until then nothing is reserved: an unpaid order expires on its own after fifteen minutes and the items go back on sale.

Fresh fruit and flowers vary with the season. What you receive matches the photograph in style, size and value, but the exact fruit, bloom or brand of chocolate may differ when the pictured one is not available on the day. If a change would be noticeable, we contact you first.

We can decline or cancel an order if an item is sold out, the price shown was clearly a mistake, the delivery address is outside our range, or we suspect fraud. If you have already paid, you get the full amount back.

Prices are in Malaysian Ringgit and include tax where it applies. Delivery is priced separately at checkout: a live Lalamove fare for same-day runs, a fixed rate for hampers sent by City-Link, and nothing for self-pickup. The total you see before paying is the total you are charged.

Payment goes through CHIP, our gateway, by FPX online banking, DuitNow QR, Visa or Mastercard, or an e-wallet where offered. Your card and banking details are entered on CHIP’s page and never reach us. An order agreed with our staff over WhatsApp or phone is paid the same way, through a link we send you, and is confirmed once that payment clears.

Each order is prepared at one of our two branches, Seri Kembangan or Rawang, and the checkout tells you which. Same-day delivery covers Kuala Lumpur and most of Selangor and depends on the cut-off time shown at checkout; orders placed after it go out the next working day. Hampers can also be posted nationwide by courier, which takes longer and is tracked with the consignment number we give you.

The date you pick is a delivery day, not a guaranteed hour. Rain, road closures, public holidays and courier delays can push a delivery later within that day. We will tell you when we know.

Please check the recipient’s name, phone number and address. If the rider cannot reach the recipient and cannot deliver because the details were wrong, or nobody is available to receive a perishable gift, a second attempt may be charged at the going delivery rate.

Self-pickup orders are prepared at the chosen branch for the date you selected. Bring the collection code from your confirmation. If you cannot make it that day, message the branch beforehand so we can hold it or re-plan; fresh items do not keep.

Fruit and flowers cannot be returned, but we stand behind them. If a basket arrives damaged, wilted, or not what was ordered, send a photo to petalsandchocs@gmail.com or the shop’s WhatsApp within seven days of delivery, and we replace it or refund it. Approved refunds go back to the original payment method within fourteen working days. The full rules are on our refund and exchange page.

You can order as a guest or open an account to see past orders and saved addresses. Keep your password to yourself; what happens under your login is yours to answer for. Vouchers are for the account they were issued to, one use each, and cannot be exchanged for cash. Our affiliate programme has its own terms shown when you join; commission is never paid on your own purchases.

Use the site to browse and order, as a person would. Do not try to get into the admin area, probe or overload the servers, place orders you do not intend to pay for, or copy our photographs and product write-ups for another business. The photographs, product names and text on this site belong to Petals and Chocs.

If we get an order wrong, our responsibility is to put it right: replace it, redeliver it, or refund what you paid for it. We are not liable for losses beyond the value of the order, such as a missed occasion, unless the law says otherwise. Nothing here limits rights you have under the Consumer Protection Act 1999.

Malaysian law applies and Malaysian courts decide any dispute. We may update these terms; the version on this page at the time you order is the one that applies to that order.

Petals and Chocs
SETIA ASPIRASI SDN BHD (202101019218)
Seri Kembangan and Rawang, Selangor
petalsandchocs@gmail.com